Photo Upload Error: "Unable to Handle Request"

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#1 StarsOfCassiopeia on 2 years ago

Hey there,

Presently been trying on/off for the past hour or so to upload photos to a new costume, but I keep getting a server error that says "Cosplay.com cannot handle this request". Anything I can do in the meantime, or is this a thing that requires maintenance to fix?

Thanks, admin!

#2 Admin on 2 years ago

That sounds like a photo size issue - I just checked your profile and saw that there were a bunch of errors on a 2-image upload, and I cleaned those up. In each case, one image uploaded and the other timed out on the server.

Please try resizing the 2nd image to be under 800KB, and then uploading that image by itself - if that doesn't work please PM me and I'll work with you to figure out the issue.

#3 StarsOfCassiopeia on 2 years ago

Thank you! I saw the one show up, I'll resize the other and give it a shot.

Just thought it was weird, usually I get an error on the photo upload on the Coscom upload page that tells me I need to resize.

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