Issues with Comic Con Security?

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#16 KUJO3423 on 9 years ago

I am so sorry to hear that so many people were pestered/harassed by security. My issue was the contradictions my group and I would get from the people running the lines for the panels (some may have been security). But the "get up and move against the wall but don't sit down" and in five minutes someone eles would come along and move the line back to where it was before. Please make up you mind and it is wrong to ask people to stand for 1-2 hours in a line when they have been on their feet since early that am.

#17 JettaAndEric on 9 years ago

I agree with the line security being derpy this year. My biggest complaint is those in the white shirts this year.
TLDR moment ahead!
Elites I'm use to by now, and for the most part they leave us alone as long as we aren't punks to them. I've had my fair share of moments with them, but nothing that was horrible (and most of the time they would let me fix up first and then move on, totally understanding)

But those in white shirts /stab. Seriously!
They were giving lip to everyone, and the worst of it I saw was the masquerade line. WTH were they doing lining up a PANEL LINE behind the masquerade line. Yes it was short around 12ish, but they had no idea what to do once the masquerade line started getting longer and they had a panel line just sitting there, meshing into it!! UGH.
Normally I'm like ok that sucks, but when you force the masquerade line to SQUISH into each other, and then yell at them for going over your imaginary line because there is no room to stand, then there is something wrong.
I'm not even kidding, they expected us to stand SINGLE file in a compressed area (about right before room 22/23) as the line was getting longer for masquerade, so they could make more room for the line for a panel. What kind of sense is that? Especially since they had TONS of room along the other wall where they could of started lining up.
It might of been their first year, but its pretty much a given that you don't mess with the masquerade line :/

Besides that, how rude they were to everyone asking questions, or trying to tell me what to do as a volunteer. One got mad at me for not giving someone with a 4day pass (who had gotten it earlier during the con) a bag, after we (volunteers) were told not to give them out. Another was harassing us about how we had our line in the exhibit hall, After both the vol staff and elite agreed on how the line was going to work. We had them up against the wall (its your bestfriend) next to the H entrance, and they did not block anyone, but they insisted we try and move 100+ people off the wall. 'cuse me but no.

I would take the Suits from last year back over those guys anyday, atleast the ones in suits had manners, and actually LISTENED to everyone or negotiated with us before yelling at us :D

#18 Axelai on 9 years ago

Some security guy continually bitched at me that I couldn't be there (when I was standing out of the way near a wall, not even a doorway).

I told him to suck my dick. *shrugs* He was being a complete ass about it, so I was an ass back.

#19 leftalone on 9 years ago

Im with everyone else when i can say that the security was just horrid. It was a constant battle of you can't sit here, you can't sit there, you can't stand here, you can't stand there. When i asked where i could sit the only response that I got back was "not here. go somewhere else". Well THAT was helpful (sarcasm intended). I understand that there are alot of people that attend Comic Con and some of the staff are under stress, but the attitudes and just plain down right rudeness to people in and out of costume made me decide that I WILL NOT be attending SDCC next year.
While I won't say it's the main reason, it is about 85% the reason that I will not be returning in the future.
I agree in the fact that I had no problem with the Elites this year it was the security in the light blue and white shirts that were just not Con savvy.
Ugh.

#20 BabyKitten199 on 9 years ago

While I was fortunate enough not to have had any issues with Security myself, I did witness many instances of very rude Security guards hassling cosplayers for no real reason. I also noticed a drop in the amount of cosplayers this year & am not surprised to read so many of the aforementioned complaints. I hope many of you got names of the rude guards to report them. Had anyone told me I couldn't sit on a bench, I would've demanded their name & reported them immediately - that is just ludicrous!!!

#21 creativecrater on 9 years ago

Other than being herded like sheep when a group in front of us would stop for photos or to look at something, whenever a security came over to herd them on, they'd look at cosplayers directly when yelling "keep moving" "this is a fire hazard". Every now and then I felt like a downright criminal for being stuck in the middle or behind a crowd. For goodness sakes, a security guard actually tried "keep moving" on those of us stuck waiting for that very long train to go by before we could cross the street. Luckily, someone told him we'd all gladly follow him out in front of the train if he'd guide us. :/

I agree with those that have said security all needs to be on the same page. It's sad that due to all the issues being discussed here that so many of the relatively few cosplayers that attended are seriously thinking of skipping out next time. :( What a loss for such a renowned con...

#22 jambreaker on 9 years ago

[QUOTE=El_Duque;4063666]This was brought up at the feedback panel on Sunday to the President of Comic Con. I wasn't the one who brought it up but someone in front of me did.

I also kept hearing stories of rent-a-cops who think they are actual police too, so I hope that will be addressed.[/QUOTE]

I was the one who brought up the lack of communication at the feedback panel (no applause though so I'm not sure if I was understood at all ...)

I work in Disabled Services, and a good number of people were given the wrong directions by security, who had made absolutely no attempt at getting to know of what we do, and who to go to for badge pick-up, wheelchair loans, information, and sign-language interpreters. I agree as well with the concerns about the one-way circulation, such as hitting the restrooms, and also on the floor when they sometimes will designate a main aisle as one-way. Not having a radio is no excuse for not finding someone to go get help in answering a question or getting clearer instructions. They're getting paid to do their job.

#23 jambreaker on 9 years ago

[QUOTE=BabyKitten199;4064138]Had anyone told me I couldn't sit on a bench, I would've demanded their name & reported them immediately - that is just ludicrous!!![/QUOTE]

A disabled person was hustled off a bench as well ...

#24 El_Duque on 9 years ago

[QUOTE=jambreaker;4064656]I was the one who brought up the lack of communication at the feedback panel (no applause though so I'm not sure if I was understood at all ...)

I work in Disabled Services, and a good number of people were given the wrong directions by security, who had made absolutely no attempt at getting to know of what we do, and who to go to for badge pick-up, wheelchair loans, information, and sign-language interpreters. I agree as well with the concerns about the one-way circulation, such as hitting the restrooms, and also on the floor when they sometimes will designate a main aisle as one-way. Not having a radio is no excuse for not finding someone to go get help in answering a question or getting clearer instructions. They're getting paid to do their job.[/QUOTE]

I was the one who wanted something to be done about discouraging Vendors selling exclusives to people with Exhibitor badges on Preview Night. What was cool is that people actually said that I brought up a good point as I left the panel (sorry I left after I got off the mic because I thought people between us would constantly bring up the same thing about registration and security issues).

#25 Axelai on 9 years ago

[QUOTE=jambreaker;4064659]A disabled person was hustled off a bench as well ...[/QUOTE]

We were yelled at that we weren't "moving fast enough" when we were told to move away from our out of the way, nowhere near a door area. Excuse us for having put our bags down and being sitting. Takes longer than a second to stand and grab a bag. He was yelling at us before we could even stand.

Euhhh...

#26 -Epsilon- on 9 years ago

wow i didint have a cosplay and i never have a problem during the convention and i am surprised of how many problems you people got
you cant sit on a bench wow that its rude
it sound like they hire ex-prision guards

#27 russianspy1234 on 9 years ago

Was trying to get through the disabled line for a panel outside ballroom 20, they closed off the line because it had gotten too long so were all pushed aside. They were trying to get us out of the area completely but a bunch of us just sat against the wall or the pillar. They weren't TOO bad about getting us away from the line, but so many people had built up that when they reopened the line, there was a mad dash to get into it, and who ever was fastest got in because they made no effort to keep track of who was there first.

#28 La Tulipe Noire on 9 years ago

I never really had any problems with security before, but this was my first year working there and I had many people come up to me with complaints about things security did. I had one father come up to me with his son and say that security had taken his son's badge away for no reason and didn't even explain what had happened. And later when I was standing around my work area on the phone waiting for some friends to show up. I had some one tell me to move, when I explained I was staff and I actually belonged here he gave me a very nasty look threw his hand out at me and acted like I was a misbehaving child.

There was also the common issue of not having any place to stay when tired. We often used to hang out in Ballroom 20 and this time used it merely as a meeting place if someone got lost. One friend was sitting along the wall, near no door, in fact there was a plant right next to him, and we all got yelled at to move. And as we were there a mother and son were trying to eat and they kept trying to move them off- this is in a location where it is clearly not a fire hazard. I don't understand in a large convention center, with lots of people and heavy costumes that we are no longer allowed to sit in locations that are clearly not in the way of everyone and still allow for people to sit. There are people who need to rest and we all get pushed out of places to do it. Something that really didn't seem to be too much of a problem before (but it's possible I wasn't in the area when the true problems occurred).

Other than that I can't really think of any other problems- I was just very frustrated with the attitude that the security people had this year and felt bad for a lot of stories that people brought to me during my working hours. It seemed more like security tried to take things that they didn't understand into their own hands and it just wasn't cool for the rest of us.

#29 russianspy1234 on 9 years ago

posssible flash mob freeze next year?

#30 Hakaider on 9 years ago

[QUOTE]The worst incident with security was around 12:30 that day. I was meeting up with the above-mentioned person for an interview, and was stopped for a picture. I was on the far left end of Ballroom 20, and did everything necessary and proper to make sure me and my photographer(s) were not in anyone's way. When, out of nowhere, a hulking, 6-foot security guard comes rushing at us and starts screaming, actually screaming at me from three feet away to get out of the Ballroom altogether. I was surrounded by people, far from an exit and just about pinned against a wall while this guard is doing everything short of physically attacking me. You could understand when I say I was incredibly afraid for my own safety. [/QUOTE]

The next time that happens, you should really consider reporting it to the the San Diego police. He stepped way overboard when he screamed at you at a very close distance, had backed you into a corner, and you had to fear for your safety. (Let's see if he will still be screaming if he gets to talk to the police.)

The phone number for non emergency calls for the San Diego Police Department is 619-531-2000

[url]http://www.sandiego.gov/police/[/url]

[QUOTE]

A disabled person was hustled off a bench as well ...
[/QUOTE]

You know, that's just a lawsuit waiting to happen. If that disabled person really wanted to, that person could actually sue the security company for willfully denying access to a disabled person. (Or the person could also notify the police, and they can conduct an investigation.)


[QUOTE]I never really had any problems with security before, but this was my first year working there and I had many people come up to me with complaints about things security did. I had one father come up to me with his son and say that security had taken his son's badge away for no reason and didn't even explain what had happened. And later when I was standing around my work area on the phone waiting for some friends to show up. I had some one tell me to move, when I explained I was staff and I actually belonged here he gave me a very nasty look threw his hand out at me and acted like I was a misbehaving child.

There was also the common issue of not having any place to stay when tired. We often used to hang out in Ballroom 20 and this time used it merely as a meeting place if someone got lost. One friend was sitting along the wall, near no door, in fact there was a plant right next to him, and we all got yelled at to move. And as we were there a mother and son were trying to eat and they kept trying to move them off- this is in a location where it is clearly not a fire hazard. I don't understand in a large convention center, with lots of people and heavy costumes that we are no longer allowed to sit in locations that are clearly not in the way of everyone and still allow for people to sit. There are people who need to rest and we all get pushed out of places to do it. Something that really didn't seem to be too much of a problem before (but it's possible I wasn't in the area when the true problems occurred).

Other than that I can't really think of any other problems- I was just very frustrated with the attitude that the security people had this year and felt bad for a lot of stories that people brought to me during my working hours. It seemed more like security tried to take things that they didn't understand into their own hands and it just wasn't cool for the rest of us.[/QUOTE]

Being that you are a part of CC staff, do you know or if you can find out if Comic Con will conduct an investigation & take action against those security guys in the colored shirts? (They could always hire a different security company, and it should be a company that would act more professional, and actually listens to the instructions of the client.) If they are hired by the convention center, can CC request to NOT have them return as well next year?

Apparently, people didn't really have any problems with Elite security, but it would seem that most of the problems were mostly with the security in the colored shirts. If those security companies want to take matters into their own hands, and not follow their client's direction & instructions, then that's more than enough grounds to terminate them. (A security company that refuses to act professional or refuses to listen to the directives of the client, and has utter contempt for both the customers and the client, shouldn't be hired back for next year.)

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